These informative and useful training resources were co-authored by Debbie Castagna and Virginia Moore for dentists, team members and consultants. I hope you find them helpful. Thanks for your interest and happy learning!
Special pricing available if you purchase 3 or more eBooks. Contact Debbie for details.
In appreciation of BlueIQ and my recent interview with Dr. Corey Frogley, I'm offering all of these eBooks for just $20 each, through October 19th!
|
Take Control of Your Overhead (In 7 Easy Steps):
Who's in control - you or your overhead? Finally put a system in place that shows you how to use hard numbers to put a plan in place for greater success and profitability. |
|
Proven, tested advice on establishing achievable production goals and controlling practice overhead, including:
Order downloadable e-book: $20.00
- forecasting and goal-setting
- determining work days and doctor production goals
- establishing hygiene production goals
Order downloadable e-book: $20.00
|
How to Assemble A Winning Team: The step-by-step resource guide for finding and keeping top office teams
Instructions on how to take the "hit and miss" out of recruiting, screening, Interviewing, hiring, and retaining staff |
|
A library of essential tools, including basic job descriptions, telephone screening forms, applicant evaluation forms and sample interview questions.
Close the revolving door. Hire the right person, every time.
Order downloadable e-book: $20.00
Close the revolving door. Hire the right person, every time.
Order downloadable e-book: $20.00
|
The Solution Forms Kit: 29 Must-Have Forms, Checklists and Letters to Deal with the Most Common Practice Needs
Organizational aids allow staff to easily "fill in the blanks" to save time and keep communications professional and consistent. |
|
Telephone Communication Slip
Sample Collection Letters
New Patient Welcome Letter
Letters to Past Due Patients
Huddle Checklist
Stop re-inventing the paper wheel. Save your staff and yourself time by using these customizable forms, letters, checklists and guides instead.
Order the downloadable e-book : $20.00
Sample Collection Letters
New Patient Welcome Letter
Letters to Past Due Patients
Huddle Checklist
Stop re-inventing the paper wheel. Save your staff and yourself time by using these customizable forms, letters, checklists and guides instead.
Order the downloadable e-book : $20.00
|
Making Meetings Work: How to Get Great Results from Working On Your Business, Not Just In It
Start the day off right with strategy-oriented huddles Address different needs with different meetings – huddles, numbers, training, teamwork Enjoy total staff participation |
|
Meetings not productive? Find out how to make them enjoyable and results-oriented.
Order downloadable e-book: $20.00
Order downloadable e-book: $20.00
|
The Comprehensive New Patient Experience: From "Thank You For Calling" To "When Can We Start?"
|
|
Learn how to make the new patient experience enjoyable and productive for everyone, doctor and staff included.
Co-authored by Tim Twigg, CEO of Bent Ericksen and Associates.
Order downloadable e-book: $20.00
Co-authored by Tim Twigg, CEO of Bent Ericksen and Associates.
Order downloadable e-book: $20.00
|
Foolproof Appointment Scheduling: The 10 Things Every Staff Member Will Need to Schedule Successfully
Use a scheduling template to structure ‘ideal’ days Fill openings easily and quickly |
|
Fit it all in – how to schedule exams, emergencies and other unexpected events
Does your schedule ever feel out of control? Find out how to take charge, and give your staff the tools they need to schedule the ‘ideal’ day.
Order downloadable e-book: $20.00
Does your schedule ever feel out of control? Find out how to take charge, and give your staff the tools they need to schedule the ‘ideal’ day.
Order downloadable e-book: $20.00
|
‘Perfect’ Payment Arrangements: Profit-Driven and Patient-Pleasing Guidelines to Ensure a Successful Outcome Every Time.
|
|
|
The 1-2-3 of Remarkable Recare: How to Keep Patients Active, Motivated and Invested in Their Oral Health
|
|
Structure a win-win-win recare system: healthier and better educated patients, a motivated and appreciated hygiene staff, and a profit center for your practice.
Order downloadable e-book: $20.00
Order downloadable e-book: $20.00
It is an honor to be a contributing author to the ADA publication, "Leading and Managing the Dental Team". Thank you, ADA, for the opportunity and for your dedication to providing your members with helpful practice support.
My chapter is entitled, "Total Team Engagement with Numbers and Statistics". Other chapters include expert advice from industry leaders on topics relating to Leadership, Conflict, and Incentives and Engagement.
To order, call 1-800-947-4746 or visit adacatalog.org.
My chapter is entitled, "Total Team Engagement with Numbers and Statistics". Other chapters include expert advice from industry leaders on topics relating to Leadership, Conflict, and Incentives and Engagement.
To order, call 1-800-947-4746 or visit adacatalog.org.