These informative and useful training resources were co-authored by Debbie Castagna and Virginia Moore for dentists, team members and consultants. I hope you find them helpful. Thanks for your interest and happy learning! 

Special pricing available if you purchase 3 or more eBooks. Contact Debbie for details.

Take Control of Your Overhead (In 7 Easy Steps):
Who's in control - you or your overhead? Finally put a system in place that shows you how to use hard numbers to put a plan in place for greater success and profitability. 
Proven, tested advice on establishing achievable production goals and controlling practice overhead, including:
  • forecasting and goal-setting
  • determining work days and doctor production goals
  • establishing hygiene production goals
Take the guesswork out of your numbers, and finally achieve the financial stability and predictability you desire.
Order downloadable e-book: $49.95 
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How to Assemble A Winning Team: The step-by-step resource guide for finding and keeping top office teams 
Instructions on how to take the "hit and miss" out of recruiting, screening,
Interviewing, hiring, and retaining staff
 A library of essential tools, including basic job descriptions, telephone screening forms, applicant evaluation forms and sample interview questions.
Close the revolving door. Hire the right person, every time.
Order downloadable e-book: $49.95 
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The Solution Forms Kit: 29 Must-Have Forms, Checklists and Letters to Deal with the Most Common Practice Needs

Organizational aids allow staff to easily "fill in the blanks" to save time and keep communications professional and consistent. 
Telephone Communication Slip
Sample Collection Letters
New Patient Welcome Letter
Letters to Past Due Patients
Huddle Checklist
Stop re-inventing the paper wheel. Save your staff and yourself time by using these customizable forms, letters, checklists and guides instead.

Order the downloadable e-book : $49.95  
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Making Meetings Work: How to Get Great Results from Working On Your Business, Not Just In It

Start the day off right with strategy-oriented huddles
Address different needs with different meetings – huddles, numbers, training, teamwork
Enjoy total staff participation
Meetings not productive? Find out how to make them enjoyable and results-oriented.

Order downloadable e-book: $49.95 
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The Comprehensive New Patient Experience: From "Thank You For Calling" To "When Can We Start?"
  • Structure the flow of each new patient interaction for a successful outcome
  • Overcome patient objections and gain commitment to the value of treatment
  • Present treatment plans in a way that has more patients saying "yes!"​
Learn how to make the new patient experience enjoyable and productive for everyone, doctor and staff included.

Co-authored by Tim Twigg, CEO of Bent Ericksen and Associates.

Order downloadable e-book: $49.95 
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Foolproof Appointment Scheduling: The 10 Things Every Staff Member Will Need to Schedule Successfully

Use a scheduling template to structure ‘ideal’ days
Fill openings easily and quickly
Fit it all in – how to schedule exams, emergencies and other unexpected events
Does your schedule ever feel out of control? Find out how to take charge, and give your staff the tools they need to schedule the ‘ideal’ day.

Order downloadable e-book: $49.95 
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‘Perfect’ Payment Arrangements: Profit-Driven and Patient-Pleasing Guidelines to Ensure a Successful Outcome Every Time. 
  • Develop credit guidelines that reflect your practice philosophy
  • Expand your negotiation skills for comfortable discussions with your patients
  • Strengthen patient relationships and make sure you are paid for your services.
Order downloadable e-book: $49.95 
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The 1-2-3 of Remarkable Recare: How to Keep Patients Active, Motivated and Invested in Their Oral Health
  • Structure your recare department to easily support production goals
  • Use an 8-step checklist to help keep patients active and invested in their oral health
  • Get recare system ‘tools’, including a master periodontal record and recare postcard
Structure a win-win-win recare system: healthier and better educated patients, a motivated and appreciated hygiene staff, and a profit center for your practice. 
 
Order downloadable e-book: $49.95 
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It is an honor to be a contributing author to the ADA publication, "Leading and Managing the Dental Team". Thank you, ADA, for the opportunity and for your dedication to providing your members with helpful practice support.
My chapter is entitled, "Total Team Engagement with Numbers and Statistics". Other chapters include expert advice from industry leaders on topics relating to Leadership, Conflict, and Incentives and Engagement.

​To order, call 1-800-947-4746 or visit adacatalog.org.
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